Frequently asked questions

Yes. Your first 3-minute chat is free — once per account and device, for chat only (not calls or video), with astrologers marked FREE. A countdown shows the free time left and the chat ends when it is over; nothing is taken from your wallet.

Chat is text-based and great for quick questions. A voice call lets you talk, and video lets you see the astrologer face to face. Each astrologer sets their own per-minute rate for each, paid from your wallet.

The astrologer has 30 seconds to accept your request. If they don't, you are not charged and can try again or pick someone available now.

You can join the waitlist. When it is your turn you get a notification and have 60 seconds to accept or decline. You only pay once the session actually starts.

Yes. Tap End at any moment. Billing stops immediately and you pay only for the exact time used — any unused prepaid time goes back to your wallet automatically.

Open Wallet, choose a recharge pack or enter any amount from ₹50 to ₹1,00,000, and pay securely via Razorpay with UPI, cards or net banking. 18% GST is added on top of the recharge amount.

You pay the astrologer's own per-minute rate, shown before you start. The amount is taken from your wallet during the session and any unused prepaid time is returned automatically when it ends.

At least ₹50 or 5 minutes of the astrologer's rate, whichever is more. The free first chat needs no balance.

Some packs include extra credit, shown clearly before you pay. Coupons can add more on top. Bonus credit can be used for consultations and may have an expiry date.

Yes. A GST invoice is available for every recharge in your wallet transaction history.

Raise a support ticket from Help & Support within 7 days. Our support team reviews every request, and approved refunds are credited to your wallet as per our Refund Policy.

You only pay for the exact time the session ran, and unused prepaid time is returned to your wallet automatically. If a technical problem on our side affected the session, raise a ticket and our support team will review a wallet refund.

Yes, on request. Contact Help & Support and unused recharge money can be refunded to the original payment method. Bonus credit and amounts already spent are not refundable this way.

Yes. Phone numbers and contact details are never shared on either side. Sessions may be reviewed only for safety and quality.

Your birth details are stored securely and used only to provide consultations and reports, in line with India's DPDP Act.

Use the Report option during or after a session, or raise a support ticket. Our safety team reviews every report.

Log in with your mobile number and a one-time password (OTP). No password is needed.

Your account can be signed in on one device at a time. If you sign in on another phone or browser, you are signed out of the previous one.

Yes. You can save profiles for family members and choose one before each consultation.

Go to Account → Settings → Delete account. Your data is removed as per our Privacy Policy.